Since I’ve begun a trend of posting my bonehead moves on my blog for all to see, I figured I’d share this one as well.  I’ve been a Maysoft SpamSentinel customer since 2005 and I’ve always been vocal with my praise when the topic of spam comes up. I especially love the focus on continued improvement. Backscatter? No problem, they just added that functionality to the product. They even snuck in a new feature recently that made a bonehead move on my part less spectacular. Here’s how that went…

Yesterday I noticed that there were zero messages in our B/C quarantines. I immediately sent a screenshot of the dashboard page to Chris Rich (who is so good at support that I’ve often considered referring to him as ‘Yoda’) to see if any recent update might be the cause of this change. He responded quickly, asking if the quarantines were also empty for the days shown by the dashboard page. I confirmed that this was the case and then started back-tracking everything I’d done this week, as I have a tendency to be the cause of many of my issues. » Read more: SpamSentinel, whitelists, and paying attention.